Our Refund Policy

 

We have a very simple Return Policy, We have no returns and consider every sale final. Please see below.

 

Upholstery and Mattresses 

You have sat on the sofa in our showroom, you love it, Now you get the sofa home and discovered that it isn’t exactly what you wanted after all, unfortunately, this is not a valid case for a refund.  Heritage Allwood Furniture LLC reserves the right to refuse the refund and deems the sale as final. Also based on the fact that the sofa is now considered used since you now have it in your house. Also understand upholstery and mattresses can become infested with bed bugs, pet dander, and other allergens and for this reason we cannot take them back and for this reason Heritage Allwood Furniture LLC reserves the right to refuse a refund and deems the sale as final.

 

Wood Furniture

All our wood furniture is either custom built for you or ordered in and considered final sale. Heritage Allwood Furniture LLC reserves the right to refuse a refund and deems the sale as final.

It is the customers responsibility to be sure all furniture will fit in their space. Please also keep in mind, not only does it need to fit through a front door, it also needs to be able to fit landings, stairways, interior door ways. Our delivery team is great but even they cannot fit a 60″ wide pice of furniture through a 28″ wide doorway .Heritage Allwood Furniture LLC reserves the right to refuse a refund and deems the sale as final.

Yes ,lighting does differ , We will gladly let you borrow wood swatches and or a chair so you can see it in your home’s lighting. Heritage Allwood Furniture LLC reserves the right to refuse a refund and deems the sale as final.

We sell solid wood, solid wood furniture will have variations with graining, this will effect the stain. This is a characteristic of solid wood and is not to be considered a defect. Heritage Allwood Furniture LLC reserves the right to refuse and deems the sale as final.

Please understand it is our goal to have you as a happy customer and we will work with you to rectify any situation that may arise. But as a customer you must understand all the above.

About Heritage Allwood

Since 1988 the Heritage Allwood Furniture family has served the tri-state area with the finest and most affordable Allwood home furnishing offering a variety of woods such as Oak, Cherry, Maple, Beech, Pine and Alder.From dining rooms, dinettes, home office, roll top desks, bookcases, bedrooms, kids beds, curios, living room furniture and much more.

 

Contact Us

Heritage Allwood Furniture

New Location Starting Sept. 1
Jefferson Valley Mall
650 Lee Blvd.
Yorktown Heights, NY 10598

203-796-1000
845-878-9500
914-245-4708 (starting Sept. 1)

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